222bet's Privacy Policy
This policy explains in full how your personal information is collected, why it is used, and how it is kept secure. Please read it carefully before using the 222bet platform.
What's in This Policy
Introduction and Scope
This privacy policy applies to the 222bet platform. It governs how your personal information is processed when you use our services through the 222bet website, mobile application, or any other digital channel.
By registering on 222bet or actively using the platform, you acknowledge that your information may be collected and processed in the manner described in this policy. This policy forms an integral part of the Terms and Conditions and both documents should be read together.
If you have questions beyond what is covered in this policy, you may contact us at any time. Protecting the privacy of 222bet users is one of our core commitments.
Data Collection
222bet collects various types of information to provide its services. This information may be collected directly from you, automatically, or from third-party sources.
2.1 Information You Provide Directly
Information you provide during registration, verification, or account management includes:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification purposes)
- Information linked to your bKash, Nagad, or Rocket mobile banking account
- Messages sent to customer support and communication history
2.2 Automatically Collected Information
When you use 222bet, certain technical information is collected automatically:
- IP address and device type
- Browser version and operating system
- Navigation patterns on the site, time spent on pages, and click data
- Login time, session duration, and approximate location
- Betting and gaming activity history
2.3 Information Received from Third Parties
Some information may be received from trusted third-party service providers for identity verification, fraud prevention, or payment processing. This information is used only where necessary and is not retained without purpose.
Purpose of Data Use
Collected information is used only for specific and lawful purposes. 222bet never uses your information unnecessarily or for the commercial benefit of third parties.
3.1 Account Management and Service Delivery
- Completing registration and keeping accounts active
- Verifying identity and age (confirming 21+)
- Processing deposit and withdrawal transactions
- Managing bonuses and promotional offers
3.2 Security and Fraud Prevention
- Preventing unauthorised access to accounts
- Detecting and investigating suspicious transactions
- Detecting attempts to create multiple accounts
- Maintaining the overall security of the platform
3.3 Service Improvement
- Analysing user preferences to improve games and services
- Identifying and resolving technical issues on the platform
- Reviewing and improving customer support quality
3.4 Ensuring Responsible Gaming
222bet takes responsible gaming seriously. Gaming activity data is analysed to identify early signs of harmful behaviour and to provide support where needed. For more details, please read our Responsible Gaming Guidelines.
3.5 Communication and Notifications
- Sending transaction confirmation messages
- Issuing security alerts
- Sending promotional information with your consent
Disclosure and Sharing of Data
222bet does not sell your personal information or transfer it to third parties for commercial purposes. Data may be shared only in the limited circumstances described below:
4.1 Service Providers
We work with certain specialist organisations for payment processing, identity verification, and technical support. They receive only the information necessary for their specific tasks and operate under confidentiality agreements.
4.2 Legal Obligations
Information may be shared with relevant authorities where required by a court order, government investigation, or legal obligations related to anti-money laundering. Only the information required by law will be provided in such cases.
4.3 Business Restructuring
In the event of a merger, acquisition, or transfer of business assets, user data may be transferred to the new party. The terms of this privacy policy will continue to apply in such circumstances.
4.4 With Your Consent
Outside the cases listed above, your explicit consent will be obtained before your information is shared with any third party for any other purpose.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 222bet website and app. These technologies help the platform function correctly, remember your preferences, and improve the overall experience.
5.1 Types of Cookies
- Essential Cookies: Ensure the basic operation of the platform — maintaining login sessions and storing security tokens. The site cannot function properly without these.
- Functional Cookies: Remember your language, device preferences, and personal settings.
- Analytical Cookies: Collect statistics to understand which parts of the site are used most. No individually identifiable information is included.
5.2 Cookie Controls
You can disable cookies by changing your browser settings. Please note that disabling essential cookies may prevent you from using some features of 222bet. Refer to your browser's help section for more details.
Data Retention
How long your information is kept depends on the type of data and applicable legal requirements. The general principle is that information is deleted or anonymised once it is no longer needed.
6.1 Account-Related Information
Information is retained for as long as your account is active and thereafter for any applicable legal or regulatory period.
6.2 Transaction Records
Financial transaction records — deposits and withdrawals — are retained for a defined period for financial and fraud investigation purposes.
6.3 Support Communications
Messages sent to customer support and their resolution records are kept for a limited period for service quality monitoring and dispute resolution.
Data Security
222bet applies industry-standard technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.
7.1 Technical Safeguards
- Data transfers are secured through SSL encryption
- Stored data is kept in an encrypted state
- Firewall and intrusion detection systems are maintained
- Regular security audits and vulnerability assessments are conducted
- OTP-based two-factor verification is in place for accounts
7.2 Organisational Measures
- Only authorised staff may access sensitive information
- All staff receive regular training on data protection
- All data access records are audited
7.3 User Responsibilities
Keeping your account password confidential and ending your session after logging in on an unfamiliar device is your own responsibility. If you notice any suspicious activity, contact us immediately.
Your Rights
222bet respects your right to the protection of your information. You may exercise the following rights — any request will be responded to within a reasonable time after receipt.
8.1 Right to Access
You may request to know what information is held about you. After verifying the request, a copy of that information will be provided to you.
8.2 Right to Rectification
If any information stored in your account appears to be incorrect or incomplete, you may request a correction. Most information can be changed directly from your account settings.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, this right may not apply where there are legal or contractual obligations.
8.4 Right to Restrict Processing
You may request that data processing be limited for specific purposes — for example, stopping marketing messages.
8.5 Right to Complain
If you object to any aspect of this policy or believe your information is being used improperly, please contact us directly.
Protection of Minors' Data
222bet is strictly for individuals aged 21 and above. No information is knowingly collected from minors. Age is verified at registration and accounts are not activated without adequate proof.
If you believe a minor's information has been collected by mistake, please contact us immediately. Such information will be deleted without delay and the associated account will be closed.
For more information on online safety for parents and children, visit our Responsible Gaming page.
Policy Changes
222bet may update this privacy policy from time to time. Changes may come due to updates to our services, use of new technology, or legal requirements.
If any significant changes are made, you will be notified by email or through a notification within the platform. Continued use of the platform after changes have been made will be taken as your acceptance of the revised policy.
We recommend checking this page regularly. You can also visit our FAQ section for answers to common questions.
Last Updated: This policy has been most recently reviewed. Users will be informed before any significant changes are made.
Data Protection Contact
Contact & Complaints
If you have any questions, concerns, or data protection requests regarding this privacy policy, please contact our support team. 222bet provides assistance in both Bengali and English, 24 hours a day, 7 days a week.
To request correction, deletion, or access to your data, please log in to your account and contact us from your registered email to make identity verification easier. For more general information about what data we hold about you, visit our About Us page.
Reach Support
Data protection requests are typically responded to within business days.